Smart Transit Card

How to Get a Smart Transit Card

  • Visit the website: https://goa.smarttransit.in
  • Select the appropriate card user (Student/Senior citizen/General Card) and fill in the details to register.
  • Pay the card issuance fee of Rs.150. Commuters will get a top-up of Rs.150 in the card to travel.
  • Visit our authorized counter located at Panaji Bus Stand to collect the card.
  • Provide a valid ID proof.
  • You will receive a fully activated smart card ready to use.

How to Recharge and Top Up the Card

Online:

  • Visit our website: https://goa.smarttransit.in
  • Select “Recharge Card.”
  • Enter the card number and choose the amount.
  • Complete the payment using UPI, credit/debit cards, or net banking.

Top-Up:

  • Visit our authorized counter located at Panaji Bus Stand.
  • Tap in the ETIM machine (Recharge Card option) carried by the conductor.
  • Don’t remove the card until the successful top-up message appears.

Why Tap the Card During Boarding and Alighting?

Passengers will board the bus and tap the card; the validator will check the card.

First Tap (Boarding):

  • When you tap your card while boarding, the system deducts the maximum route fare of Rs. 25.

Second Tap (Alighting):

  • The system calculates the actual fare for your journey based on the distance travelled (e.g., Rs. 15).
  • The difference between the maximum fare (Rs. 25) and the actual fare (Rs. 15) is refunded to your card balance.

Example:

  • Initial Deduction: Rs. 25 (on first tap).
  • Actual Fare: Rs. 15.
  • Refund to Card: Rs. 25 - Rs. 15 = Rs. 10.

How to Use the Smart Card

Boarding:

  • Tap your card on the card reader near the entrance.
  • Wait for the beep and confirmation voice to proceed.

During Travel:

  • Keep your card safely with you.

Alighting:

  • Tap your card on the reader near the exit to complete your trip.
  • Wait for the beep and confirmation voice to proceed.
  • The fare will be automatically deducted from your balance.

Contact Support for Payment and Transaction Issues

Helpline: Call us at 7020053979

Toll-Free No: 8792958933 (Timing: Mon-Sat 10:00 AM to 05:00 PM)

In-Person Support: Visit our authorized counter located at Panaji Bus Stand.